The medical community tends to separate the term customer from patient. Something about this reality causes an uneasy feeling in a doctor. My opinion is, this is because they entered into the medical field to help and heal not market and sell their services. I have even been corrected during Read more…
No one likes to hear where they messed up or have failed. When we bring up the concept of asking for feedback, that is the way most people view the process, or they quickly respond “The feedback we get is always great. Our customers love us.” Constructive feedback can have Read more…
If you are reading this article on planning, it stands to reason you have established goals you want to achieve. If they are not written down and detailed, stop now and review our other posts about SMART goal setting and types of goals. Only having a vague idea of what Read more…
In previous posts, we discussed what goals are, how to define them, and some methods to determine your likelihood of success. There are numerous techniques online to help you establish your goals, and we all have our individual preferences which are a combination of a few “systems”. This article will Read more…
You can make excuses or you can get results. You simply can’t have both. Excuses are the alibis we give ourselves to maintain the status quo. It is how we rationalize our fears and lack of initiative. The versions are endless. “The timing isn’t right.” “I’m planning my next step Read more…
One of the hardest questions we ask our clients is “what are your goals”? They ask for help with their marketing, and we need to know who their intended customer is. They ask for help increasing their revenue, but we need to know how much that is. We can’t help Read more…
The hardest part for most people, including myself, is getting started. We talk about our wants, goals, and what we’re going to do. We share our dreams with those closest to us when we ask “Wouldn’t it be great if” or say “If I could just [fill in blank], I Read more…